Refund policy

At LUXEAROGO STORE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return, items must:

  • Be unused, unworn and in their original condition.

  • Have all original tags attached.

  • Be returned in the original packaging.

  • Include proof of purchase or order confirmation.

Fashion Items

We accept returns on eligible men's, women's, and kids' clothing that meet the conditions above.

For hygiene and safety reasons, the following items cannot be returned:

  • Undergarments

  • Swimwear (if hygiene seals have been removed)

  • Personalized or custom-made items

  • Clearance or final sale items

Beauty Products

Due to hygiene and safety regulations, we cannot accept returns or exchanges on beauty products that have been opened, used, or tampered with.

Returns may only be accepted if the beauty product is:

  • Unopened

  • Unused

  • In its original sealed packaging

  • Damaged during delivery or received incorrectly

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Photos of the item

  • A brief description of the issue

We will review your request and arrange a replacement, exchange, or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5 –10 business days, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for eligible items when a different size or replacement is available.

If you would like to exchange an item, please contact our support team before returning the product.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

  • The product is defective

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, cancellation requests cannot be guaranteed.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact our customer support team.

Thank you for shopping with LUXEAROGO STORE.

Fashion. Beauty. Confidence.