Refund policy

At LUXEAROGO STORE, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.

• Items must be unused, in original packaging and in resell-able condition.

• Certain products, such as opened beauty & skincare items (for hygiene and safety reasons) are non-returnable unless defective or damaged upon arrival.

• Clothing must be unworn, unwashed and with tags attached.

• Electronics must include all original accessories, manuals and packaging.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable, except in cases of defective, damaged or incorrect items.

Exchanges

• We only replace items if they are defective, damaged or the wrong size (clothing).

• For exchanges, please contact us with your order details before returning the item.

Non-Returnable Items

• Opened or used beauty & skincare products (for hygiene reasons).

• Gift cards and digital products.

• Clearance or final-sale items.

How to Start a Return

To initiate a return or exchange, please contact us with your order number and details of the issue. Our support team will guide you through the process.